New fitout for Melville Mazda doubles workshop capacity
When Melville Mazda needed a workshop fitout partner for their brand new underground service centre, they turned to Levanta.
With a passion for providing superior service and quality to their customers, they looked for a workshop provider that could deliver a result that reflected their ethos.
Melville Mazda’s Dealer Principal Greg Dean said, “We wanted to get away from the ‘tool boxes with stickers’ stereotype of dealership workshops. Instead, we were looking for a crisp, clean fitout that we’d be proud to show off to our customers.”
Levanta’s workshop fitout team went to work, and soon impressed Greg with their approach. “Levanta put a lot of thought into how it would all work,” Greg said. “They kept us updated with timeframes so we knew what to expect and work to.”
A comprehensive fitout design process
Melville Mazda needed to increase the number of available service bays, yet the site’s constraints meant there was no capacity for a larger floor plan on the same level.
The solution was to excavate some 20,000 m3 of sand to extend the workshop underground. This huge undertaking necessitated a total rebuild of the workshop over a 2 year build process.
Working with a completely new layout, Melville Mazda’s fitout incorporated every aspect of a modern dealership workshop. Levanta provided workshop furniture, a racking storage system for spare parts, and a full exhaust extraction system.
“One big advantage of going with Levanta was that they really are a ‘one stop shop’,” said Greg. “Not having to go all over the place to source different equipment made the project run much more smoothly.”
With 17 service bays, the new layout has more than doubled the previous capacity of Melville Mazda’s workshop.
Attention to detail on show with Quick Service Bays
Melville Mazda wanted a fitout that would facilitate their commitment to excellence in customer service and support.
One way they did this was by incorporating three Quick Service Bays complete with scissor lifts, to provide efficient and rapid servicing for customers while they wait.
A fisheye camera allows customers to watch their cars being serviced from the comfort of a fully appointed waiting room, complete with top-of-the-line coffee machine!
Another innovation focused on customer service was their ‘see it now’ video system. It shows Melville Mazda’s customers the exact part (such as brake pads) that’s being replaced, so that they can see and understand the work they’re approving.
Flexible approach leads to a successful outcome
Melville Mazda were delighted with the way their new workshop fitout came together.
“We definitely relied on Levanta for a successful outcome,” said Greg Dean. “We told them what we wanted to achieve to make it all flow, and they came back with proposed setup.”
With the workshop fitout complete, Greg says he was impressed by Levanta’s expertise, the quality of their work, and the way the team knew what they were doing. He felt confident knowing he was in good hands.
“On a project of this scale, little hiccups always happen – you expect that,” said Greg. “It’s how your suppliers respond that counts.”
“Levanta were flexible when they needed to be, making some slight alterations to keep the project moving,” Greg said. “We put our heads together and came up with a solution that worked.”